SwissNavy.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Pompano Beach, Florida. We only ship to the 50 U.S. states.
Orders placed are usually processed and shipped within 2 business days from the time the order is placed. Priority and Express orders placed before 5:00 PM EST will be processed and shipped out the next business day. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2 days. USPS does not pick up or deliver on weekends.
**Due to the high volume of orders during holiday season you may experience extended processing time up to 7 business days.**
We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. SwissNavy.com cannot guarantee expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.
Lost or Stolen Packages
- If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
- Original and return shipping costs.
- 10% restocking fee.
The amount of these charges will be subtracted from your merchandise refund.