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Return Policy

Damaged Goods:
If upon receipt goods are found to be in some way damaged in shipping MD Science will replace said goods. 

To return these goods the purchaser must have a copy of their invoice (or invoice number).  Contact customer service at 888-657-1717 or by email at customer.care@mdsciencelab.com .  The customer/client is responsible for inspection of the received goods and requesting a return in a timely manner.

Please be sure to repack the goods in an acceptable method if the original packaging was damaged during shipping.  Returns processing may take up to 10 business days from the time your return is received at our warehouse.

 

Defective Goods:
Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on all non-expired products. We shall have sole discretion as to the credit method. We may either issue a credit, or ship a replacement product. Credit will not be issued without a copy of the invoice (or invoice number).  Shipping for the return may be credited depending on the type of defect and each case is judged on a case by case basis depending on the type of defect.

 

Non-Defective Goods:
We accept NON-DEFECTIVE returns.  Goods received by the customer that do not meet their expectations can be exchanged for goods or returned for store credit.  The unused portion of these goods must be returned within 30 days of receipt by the client.  All NON-Defective returns are negotiated on a case by case basis.  Such returns will be processed within 10 business days from the time your return is received at our warehouse.  We do not credit shipping.  Shipping on all returns will be at the customer’s expense for all Non-Defective items.